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If your return is not accepted, it may be due to not meeting our return conditions or lack of prior authorization. Please review our return policy carefully. If you believe your return should be accepted, feel free to reach out to our customer support for further assistance.

Once we receive and inspect your returned item, we will process your refund, deducting any applicable fees. Please allow 7–10 business days for the refund to appear on your account after processing.

Yes, there are fees associated with returns:

• A 20% restocking fee will be deducted from your refund.
• A $50 handling fee will apply per item.
• Return shipping costs are the responsibility of the customer.

To initiate a return, please contact our customer support team at info@emaforgellc.com to request a Return Authorization (RA). Follow the instructions provided by our team for repackaging and shipping the item back.

At EMA Forge, we accept returns under the following conditions:

• Returns must be initiated within 14 days of receiving the product.
• Items must be unused, undamaged, and in their original packaging.
• Custom-made or personalized products are non-refundable.

Delivery typically takes between 14 to 18 days from the time of your order. We appreciate your patience as we craft your beautiful handmade products.

Our journey began during the COVID pandemic when a small group of individuals faced similar challenges. We recognized our unique skills and decided to collaborate, culminating in the establishment of our Kentucky-based Etsy shop, EMA Forge.

We create beautiful handmade products from exotic metals such as titanium, zirconium, niobium, copper, silver, and nickel. Each item is crafted with care and precision to ensure quality and uniqueness.