Return Eligibility
At EMA Forge LLC, we take pride in the quality and craftsmanship of our products. If you are not fully satisfied with your purchase, you may request a return under the following conditions:
- Returns must be initiated within 14 days of receiving the product.
- Item must be unused, undamaged, and in its original packaging.
- Custom-made or personalized products are non-refundable.
Return Process
Contact our customer support team at info@emaforgellc.com to request a Return Authorization (RA).
Carefully repackage the item in its original packaging.
Ship the product to the address provided by our support team. Return shipping is the customer’s responsibility.
Fees & Deductions
A 20% restocking fee will be deducted from your refund.
A $50 handling fee will apply per item.
Return shipping costs are not covered by EMA Forge LLC.
Refunds
Once the returned item is received and inspected, the remaining balance (after applicable fees) will be refunded to your original method of payment.
Please allow 7–10 business days for the refund to appear on your account after processing.
Important Notes
Items returned without prior authorization may not be accepted.
EMA Forge LLC reserves the right to reject returns that do not meet the conditions outlined above.